About Us
Patient transport built on dignity and trust
TheCareUber provides safe, reliable non-emergency patient transport (NEPTS) for people who need help getting to and from NHS healthcare settings. Whether it’s a stretcher, a wheelchair, or support for a cognitive or sensory impairment, our trained crews make every journey comfortable, dignified and on time.
The crew were so kind and patient with my mother on her dialysis run. It made a stressful day so much easier.
24/7 Booking Line
We are dedicated to safe, on-time patient journeys
Every booking is handled by our friendly call centre team, who confirm your eligibility, arrange your pickup time and answer any questions about your journey.
Our Services
Patient transport built around your needs
From routine hospital appointments to regular dialysis visits, we provide the right vehicle and the right support for every kind of journey.
Wheelchair Transport
Stretcher Transport
Renal Dialysis Transport
Hospital Discharge Transport
Appointment & Outpatient Transport
Bariatric & Specialist Transport
Why Choose Us
We provide safe, dependable patient transport
Every vehicle, crew member and journey is built around patient safety, comfort and NHS eligibility requirements.
NHS-Funded Eligibility
Free transport for patients who meet the NHS national eligibility criteria for non-emergency travel.
Trained Care Crews
Our patient care assistants are trained in moving and handling, first aid and compassionate patient support.
Safety Guaranteed
Fully equipped, regularly serviced vehicles and rigorous safety checks on every journey.
Book Your Transport
Book Your Patient Transport Today
Tell us about your appointment and mobility needs, and our team will confirm your eligibility and arrange safe transport to and from your care setting.
Our Approach
How Booking Works
Check Eligibility
Call our team or ask your GP or hospital to confirm you meet NHS criteria for patient transport.
We Confirm Your Booking
We schedule your pickup time and match you with the right vehicle for your mobility needs.
Safe Journey, Door to Door
Our trained crew collects you, supports you throughout your journey, and gets you home safely.
Safe Journeys
Real feedback from the patients and families we’ve helped get safely to and from care.
Meet Our Crew
Trained, DBS-Checked & Ready to Help
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Patient Care Assistant
Patient Care Assistant
Patient Care Assistant
Frequently Asked
Your Patient Transport Questions, Answered
Find out if you’re eligible, how to book, and what to expect from your journey with TheCareUber.
You may be eligible if you have a medical need such as requiring oxygen or specialist equipment, limited mobility (needing a wheelchair or stretcher), or a cognitive or sensory impairment. Integrated Care Boards apply national NHS eligibility criteria, sometimes with local variations.
NEPTS is a free NHS service for patients who meet the eligibility criteria. Financial hardship alone doesn't qualify you, but you may be able to claim costs through the Healthcare Travel Costs Scheme (HTCS) if you're not eligible for NEPTS.
Call our friendly team and we'll confirm your eligibility, take your appointment details and arrange your pickup time.
We can tell you about other options in your area, including community transport, volunteer drivers and the Healthcare Travel Costs Scheme (HTCS). You can also speak to your GP practice or local Patient Advice and Liaison Service (PALS).
Yes — we provide regular return transport for patients who need ongoing treatment such as renal dialysis, as well as one-off hospital appointments and discharges.
